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Ledgeriano
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Contact

Contact Ledgeriano support, sales and security

Email is the fastest way to reach us. Choose the address that fits your question and a person on our team will reply, in English or Persian.

Choose the right inbox

Customer support

Help with your account, businesses, entries, reports, credits and the API.

  • Sign-in, two-factor and team access
  • Entries, fiscal years and reports
  • Payments and credit balance
  • API errors and webhooks
Email supportsupport@ledgeriano.com

Sales

Questions before you buy, or planning a rollout for a group or an accounting firm.

  • Credit packages and larger volumes
  • Paying by bank transfer
  • Moving several companies at once
  • API and ERP integration plans
Email salessales@ledgeriano.com

Security

Report a vulnerability or a suspected unauthorized access to your account.

  • Vulnerability reports
  • A leaked API key or password
  • Suspicious sign-ins or activity
  • Questions about how we protect data
Email securitysecurity@ledgeriano.com
Support requests

What to include so we can help in one reply

A clear request saves a round of questions. Where they apply, please include:

  1. 1The business the question is about: its name, and its ID if you have it.
  2. 2The entry number, for example entry #1024, or the report and date range you were viewing.
  3. 3The error reference code. When something fails on our side, the message ends with a short code, such as 7KD2QX9M. That code lets us find the exact event in our logs.
  4. 4What you did and what you expected, step by step, plus a screenshot if it helps.
  5. 5For API calls: the method and path, the response status and body, the time with your time zone, and the name or last four characters of the API key.
Example

Business: Northwind Trading (ID 12)

Entry #1024, posted 2026-09-18

Error reference: 7KD2QX9M

Steps: opened the entry, clicked Reverse, chose 2026-09-20

Never send your password, a two-factor code or a full API key. We will never ask for them. If a key may have leaked, revoke or rotate it first in the business settings, then tell us.

When you will hear back

Every message is read by a person. We reply as soon as we can, and security reports and payment problems go to the front of the queue.

Requests with the details above are often solved in a single reply. If we need more information, we ask for the specific item instead of starting over.

We do not publish guaranteed response times. If an issue blocks your closing or payroll deadline, say so in the subject line and we will prioritize it.

Self-service

Answers you can find right now

Many questions already have a written answer.

Frequently asked questions

Short answers about accounts, credits, standards and the API.

Accounting guides

Step-by-step guides with worked examples, from journal entries to year-end closing.

Pricing and credits

How credits work and what each action costs.

Security

How we protect accounts, API keys and your ledgers.

API reference

Endpoints, request examples and error codes for the REST API.

Prefer to try it yourself first?

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